Effective Date: 02/10/2025
At Parcelo Courier, your privacy and trust are our top priority. This Privacy Policy explains how we collect, use, and protect your information when you use our courier services, website, and mobile application.

1. Information We Collect
When you use our services, we may collect:
Personal Information: Name, phone number, email address, delivery address, billing details.
Order Details: Parcel information, booking history, and tracking details.
Payment Information: Transaction details through secure payment gateways.
Technical Data: Device information, IP address, cookies, and usage data.

2. How We Use Your Information
We use your data to:
Process and deliver your parcels safely and on time.
Provide customer support and service updates.
Send booking confirmations, tracking details, and notifications.
Improve our website, mobile app, and services.
Ensure security and prevent fraud.

3. Sharing of Information
We do not sell or rent your personal data. However, we may share it with:
Delivery Partners: For completing your parcel delivery.
Payment Providers: To process secure transactions.
Legal Authorities: If required by law or for fraud prevention.

4. Data Security
We use strong security measures to protect your personal data from unauthorized access or misuse. However, no online system can be 100% secure.

5. Cookies & Tracking
Our website/app uses cookies to improve user experience and provide personalized services. You can disable cookies from your browser settings.
6. Your Rights
As a customer, you have the right to:
Access, update, or correct your personal information.
Request deletion of your account (subject to legal obligations).
Opt-out of promotional communications.
7. Children’s Privacy
Parcelo Courier services are not designed for children under 13. We do not knowingly collect data from minors.

8. Policy Updates
We may update this Privacy Policy when necessary. Any changes will be posted on our website/app with the updated date.

9. Contact Us
For any questions about this Privacy Policy, please contact us:

📧 Email: support@parcelocourier.com
📞 Phone: +8801621326288
📍 Address: Memberbari, Gazipur Sador, Gazipur-1744, Dhaka, Bangladesh

Terms & Conditions
Effective Date: 02/10/2025
Welcome to Parcelo Courier. By accessing and using our website, mobile application, or courier services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
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1. Acceptance of Terms
By booking or using Parcelo Courier services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided
Parcelo Courier provides nationwide parcel delivery services across Bangladesh. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Responsibilities
When using our services, you agree to:
Provide accurate and complete information during booking.
Ensure that parcels are properly packed and labeled.
Not send prohibited, illegal, or dangerous items (e.g., explosives, weapons, drugs, counterfeit goods).
Pay all applicable service charges on time.

4. Prohibited Items
Parcelo Courier strictly prohibits the delivery of:
Illegal substances (drugs, alcohol in restricted areas).
Hazardous materials (flammable, toxic, explosive).
Cash, gold, jewelry, or other highly valuable items (unless insured).
Any items restricted under Bangladeshi law.

5. Payment & Charges
All delivery fees must be paid in full before or at the time of parcel collection (unless otherwise agreed).
Fees are non-refundable once the service has been initiated.

6. Delivery & Liability
We aim to deliver parcels within the promised timeframe, but delays may occur due to traffic, weather, or unforeseen circumstances.
Parcelo Courier is not liable for delays outside our control.
Parcelo Courier will not be responsible for loss or damage caused by poor packaging, incorrect addresses, or prohibited items.
Insurance is recommended for high-value items.

7. Tracking & Communication
Customers can track parcels using the provided tracking ID.
Parcelo Courier may contact you via phone, SMS, or email regarding your booking.

8. Account & Access
If you create an account on our website or app, you are responsible for maintaining the confidentiality of your login details. Any activity under your account will be considered your responsibility.

9. Termination of Service
Parcelo Courier reserves the right to suspend or terminate services to any customer who violates these Terms & Conditions or engages in fraudulent activities.

10. Limitation of Liability
Parcelo Courier’s total liability for any claim shall not exceed the value of the delivery fee paid by the customer.

11. Governing Law
These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved under the jurisdiction of Bangladeshi courts.

12. Contact Us
For questions or concerns regarding these Terms & Conditions, contact us at:

📧 Email: support@parcelocourier.com
📞 Phone: +8801621326288
📍 Address: Memberbari, Gazipur Sador, Gazipur-1744, Dhaka, Bangladesh